Have a question about an order, delivery, return or one of our products? We'd be happy to help.
Email: tea@leafkettle.co.uk
We aim to respond to customer enquiries as soon as reasonably possible during normal UK business days.
Correspondence address:
Leaf & Kettle
Office 1787
3 Fitzroy Place, 1/1
Sauchiehall Street
Finnieston
Glasgow Central
G3 7RH
United Kingdom
Please note that this is a correspondence address only and is not a retail location.
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Welcome to Leaf & Kettle. We want your order to arrive safely, quickly and exactly as expected. This policy explains how we process, dispatch and deliver orders placed through leafkettle.co.uk.
We currently deliver throughout the United Kingdom using tracked delivery services.
|
Delivery Service |
Cost |
Estimated Delivery |
|---|---|---|
|
Standard Delivery |
£4.99 | 2–7 business days |
|
Free Standard Delivery |
Free on orders over £50 | 2–7 business days |
|
Express Delivery |
£6.99 | 1–2 business days |
All shipping costs are shown during checkout before payment is completed.
Orders are normally processed and dispatched within 1–2 business days (Monday to Friday).
During particularly busy periods, including October to December, dispatch may take 3–4 business days.
Business days exclude weekends and UK public holidays.
We currently ship across the United Kingdom.
Delivery estimates may vary for:
Northern Ireland
Scottish Highlands & Islands
Channel Islands
Isle of Man
Isles of Scilly
Other remote postcode areas
Any applicable delivery options or charges will be displayed during checkout.
Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information (where available).
Tracking updates are provided directly by the delivery carrier.
Please ensure your delivery address is accurate before completing checkout.
If you need to amend your address, contact us as soon as possible at tea@leafkettle.co.uk.
We'll do our best to update your address before the order enters dispatch, but changes cannot always be made once processing has begun.
If nobody is available to receive your parcel, the courier may:
Leave the parcel in a safe place (where appropriate).
Attempt redelivery.
Leave instructions for collection.
If a parcel is returned because the address was incorrect, incomplete, or the parcel was not collected, we may ask you to pay the cost of re-delivery.
We work hard to keep stock levels accurate.
Occasionally an item may become unavailable after an order has been placed. If this happens we'll contact you promptly and offer:
A refund for the unavailable item.
A suitable replacement (only with your agreement).
The option to wait for stock to become available.
Delivery times are estimates and may occasionally be affected by:
Severe weather.
Courier delays.
Seasonal demand.
Public holidays.
If your order hasn't arrived within the expected delivery window, please contact us and we'll investigate with the delivery provider.
Please inspect your parcel when it arrives.
If your parcel arrives damaged, or items are missing, contact us within 48 hours of delivery and include photographs where possible.
If a parcel is confirmed as lost in transit, we'll arrange a replacement or refund.
Leaf & Kettle is currently focused on UK delivery.
International delivery will be introduced in the future. When available, shipping costs and delivery estimates will be shown during checkout.
Information about cancelling an order, returning unwanted items, or returning faulty goods can be found in our Refund & Returns Policy.
Nothing in this Shipping & Delivery Policy affects your statutory rights under UK consumer law.
Leaf & Kettle
Email: tea@leafkettle.co.uk
From our kettle to your door
Every order is carefully packed and dispatched using tracked UK delivery services so you can follow your parcel from dispatch to delivery.
We’re happy to answer any questions you have . Just send us a message in the form below with any questions you may have.
